Shipping & Return Policy

SHIPPING

We ship Monday through Friday during normal operating hours, excluding Holidays.

Our prices are FOB Sanford, FL 32771. Customers are responsible for all shipping fees.

We can ship via the best available method or follow your specific shipping instructions.

Items typically ship 7-10 business days from the date the order is received, provided they are in stock.

Customers have the option to receive partial shipments as items become available or to wait for the complete order.

RETURNS, REFUNDS, AND EXCHANGES

Your satisfaction is our top priority. If you are dissatisfied with our product in any way, MyHotelTowels.com allows returns for items in new condition within five (5) days of the delivery date.

Non-Returnable and Non-Refundable Items:

  • Custom-made products.*
  • Bespoke products* or any item explicitly made to order. Please ensure you understand whether a product is considered "bespoke" before purchasing.
  • Personalized items with customized aspects such as names, fabric choices, messages, etc.
  • Postage and packaging costs (if the item has already been dispatched).

*If you have doubts about the product you're ordering, please request a sample first.

RETURNS

We want you to be fully satisfied with the products and services you receive from us.

  • Items must be returned within twenty (20) days for a refund. We cannot process returns after this period.
  • Claims for returns must be made within five (5) days of the delivery date.
  • Items for return must be in excellent condition and in their original packaging unless faulty.
  • Do not destroy or dispose of any product, even if faulty, before coordinating with us.
  • Return shipping costs are the responsibility of the customer, unless the goods are faulty.
  • A 20% restocking fee will apply to all returns.
  • Refunds will be processed within 28 days of receiving the returned goods, provided that all procedures and timeframes are followed. Refunds will be credited to your account.

HOW TO RETURN A PRODUCT

If you are eligible for a return, you must notify us by emailing: returns@myhoteltowels.com. Ensure that you arrange with us the method and timing of your return within five days of receiving your order. If the goods are faulty, please mention this when contacting us.

  • Do not destroy or dispose of the product, even if it is faulty.
  • Pack the goods appropriately for return. Obtain proof of postage.
  • Return postage costs are the customer’s responsibility unless the item is faulty.
  • Include your contact details, reason for the return, and any agreed exchanges, or note this on your invoice.

Once we receive the product, we will issue a refund based on our policies.

EXCHANGES

MyHotelTowels.com may offer an exchange for in-stock items, subject to availability.

DISCLAIMER

The information above summarizes our key return policy terms. However, we do not guarantee the application of this information to every purchase. If you have any concerns, please contact us info@myhoteltowels.com before purchasing. We are not liable for any losses or damages you may experience related to this policy or your purchase.